STEPDEX®
STEPDEX® Academy · The Journey of Becoming

Privacy Policy

Every leadership journey begins with a conversation.

This Privacy Policy is issued by HPI Synergy PLT (LLP0035973-LGN), the data user responsible for the personal data described in this notice, operating under the brand STEPDEX® Academy.

Section 1

What Information We Collect

Information You Provide Directly

  • Full name
  • Email address
  • Contact number
  • Job title and company name
  • Course registration details
  • Payment and billing information
  • Feedback and survey responses

Information Collected Automatically

  • IP address and approximate location
  • Browser type and version
  • Device information
  • Usage data and pages visited
  • Cookies and similar tracking technologies

Section 2

How We Use Your Information

We use the information we collect to:

  • Program Management - process registrations, manage attendance, and deliver training programmes
  • Customer Support - respond to enquiries, feedback, and service requests
  • Payment Processing - handle billing, invoicing, and HRDCorp claims
  • Communications - send relevant updates, newsletters, and programme announcements
  • Service Improvement - analyse usage patterns to improve our offerings
  • Legal Compliance - meet our obligations under applicable Malaysian laws

Section 3

Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties. We may share your information only in the following circumstances:

  • With trusted service providers who assist in operating our programmes under strict confidentiality agreements, including Systeme.io (our email marketing and CRM platform, used to manage programme communications and follow-ups) and Chatbase (our website chat support widget, used to respond to visitor enquiries)
  • When required by law, regulation, or court order
  • To protect the rights, safety, or property of STEPDEX® Academy, our staff, or our participants

Section 4

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. You may request deletion of your data at any time by contacting us at info@stepdex®.my.

Section 5

How We Protect Your Data

We implement industry-standard security measures to protect your personal information, including:

  • SSL/TLS encryption for all data transmitted through our website
  • Restricted access - only authorised personnel can access personal data
  • Secure storage systems with regular security reviews

Section 6

Cookies and Tracking Technologies

We do not use analytics, advertising, or marketing cookies. The only cookies set on this website come from Chatbase, our chat support widget, which uses functional cookies to maintain your conversation session. You may adjust your cookie preferences through your browser settings at any time; disabling cookies may affect the chat widget's functionality.

Section 7

Your Rights

Under applicable data protection laws, you have the right to:

  • Access - request a copy of the personal data we hold about you
  • Correction - request corrections to inaccurate or incomplete data
  • Deletion - request erasure of your personal data
  • Withdrawal of consent - withdraw consent for marketing communications at any time
  • Data portability - receive your data in a structured, commonly used format

To exercise any of these rights, contact us at info@stepdex®.my.

Section 8

International Data Transfers

STEPDEX® Academy is based in Malaysia and processes data in accordance with Malaysian personal data protection laws. If your data is transferred internationally through our service providers, we ensure appropriate safeguards are in place.

Section 9

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

Section 10

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our website or services after any update constitutes acceptance of the revised policy.

Section 11

Data Breach Notification

[PLACEHOLDER — pending legal counsel review]
This section will describe our data breach notification procedures in accordance with the 2025 amendments to Malaysia's Personal Data Protection Act 2010, including notification timelines to the Personal Data Protection Commissioner and to affected data subjects. Final copy to be supplied.

Questions about your privacy?

Contact our Data Protection Officer at info@stepdex®.my
HPI Synergy PLT · Suite 33-01, Menara Keck Seng, 203 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia

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